Résumé

As a Senior Solutions Architect, I specialize in designing and implementing technical solutions that effectively address and resolve specific business needs. My expertise includes crafting intricate custom API integrations, ensuring seamless connectivity, and leveraging Single Sign-On (SSO) for secure and user-friendly authentication processes. Collaborating closely with developers and engineers, I ensure high-quality software delivery aligned with client specifications and strategic business objectives. Additionally, I provide strategic technical leadership and direction, guiding teams to optimal solutions and fostering innovation in alignment with organizational goals.

• Engage clients to understand business requirements, delivering tailored technical solutions.

• Design and implement custom API integrations, ensuring seamless connectivity and fulfilling specific business needs.

• Leverage Single Sign-On (SSO) expertise for secure and user-friendly authentication processes.

• Effectively manage Git repositories, ensuring version control and collaboration among development teams.

• Implement robust CI/CD pipelines, automating software testing, integration, and deployment for efficiency.

• Collaborate with developers and engineers to ensure high-quality software aligned with client specifications.

• Conduct technical feasibility studies, recommending optimal technologies and tools for projects.

• Collaborate cross-functionally to align solutions with business objectives and company strategy.

• Serve as a technical advisor, offering guidance on emerging technologies and best practices.

• Regularly assess existing solutions, providing recommendations for improvement.

• Foster relationships with key stakeholders, ensuring successful project delivery and customer satisfaction.

As Director of Information Systems, I was responsible for managing all aspects of Campus Technology and IT Department staff. My role was critical in ensuring that our students and employees had access to reliable and current technology resources. To achieve this goal, I worked closely with Administration to identify the technology needs of our campus locations and then developed and implemented strategies to meet those needs.

• Led the oversight and management of technology infrastructure and staff across all four College campuses. Played an instrumental role in shaping the College’s direction by serving on the President’s Cabinet, Strategic Advisory Council, and Technology Committee.

• Led a successful team of IT support specialists, creating an environment that fostered collaboration, creativity, and innovation.

• Spearheaded the transition from an analog phone system to a state-of-the-art VOIP phone system. Modernized the College wireless network, providing expanded Wi-Fi access across all campuses, including parking and green space areas.

• Installed cutting-edge AV and multimedia equipment in large classrooms and multipurpose spaces.

• Expanded our security camera infrastructure and coverage, enhancing campus safety and security.

• Replaced an outdated VPN server with a faster and more secure VPN service.

• Implemented multi-factor authentication for faculty and staff, increasing data security.

• Launched new helpdesk, inventory, and documentation server/systems to streamline technology support.

• Established a network and server monitoring server/system to proactively identify and address issues.

• Bolstered the security infrastructure with additional measures, keeping College data and systems safe and protected.

As a system administrator, my job was to ensure the efficient and reliable operation of computer systems, servers, and network infrastructure at all campus locations. I was responsible for installing, configuring, and maintaining hardware and software components, as well as monitoring system performance, troubleshooting issues, and ensuring the security of the network.

• Oversaw Windows, Linux, and Unix servers to ensure they operated at peak efficiency and provided reliable access to technology resources for our campus community.

• Managed and delivered IT projects on time and within budget, using my skills in project management to achieve optimal outcomes while working closely with College Administration.

• Developed powershell and bash scripts to automate routine tasks, freeing up time for more strategic initiatives and streamline IT processes for improved efficiency.

• Safeguarded the privacy and security of our College’s data and systems as the head of information and network security, ensuring that our students and employees could work and learn with confidence.

• Ensured that our College websites and applications were accessible and easy to use, providing an exceptional user experience for all members of our community.

• Fostered a supportive and collaborative work environment as the manager of our student helpdesk workers, ensuring that our campus community received the high-quality technical support they deserved.

• Maintained and managed the College LMS to the highest standards as it was a critical component of our educational ecosystem. Provided valuable insights and guidance on technology-related issues as a member of the Strategic Advisory Council and Technology Committee, helping to shape the direction of our College’s IT strategy.

• Led a successful migration from gSuite to Office 365, providing our campus community with new and improved tools for collaboration and productivity.

• Implemented a VPN solution to facilitate remote work, enabling our employees and students to stay connected and productive from anywhere.

• Spearheaded a successful campus-wide network upgrade to ensure our systems ran smoothly.

Responsible for managing and maintaining all aspects of Campus Technology as well as providing support to employees and students.

• Designed and developed various websites and applications including the main College website and employee intranet.
• Managed and maintained LAN and WAN network routers and switches.
• Implemented Windows Deployment Services to allow the quick deployment of Workstations and Laptops.
• Implemented various software solutions to allow efficient deployment of applications and software.
• Configured and upgraded College Servers and Domain Controllers.
• Managed and maintained College wide wireless network.
• Deployed and implemented Helpdesk Ticketing System.
• Managed student workers, working in a help-desk role.

Worked closely with staff and management to provide solutions for employees and customers to improve processes and make work more efficient.

• Designed and developed the company website using the latest technology and design techniques.
• Migrated ASE Credit Union Staff to Office 365.
• Implemented a Help Desk solution to ensure our staff’s issues are handled in a timely and efficient manner.
• Established automated reports and scripts to help streamline processes and increase productivity.
• Created web applications that are simple and easy to use for our staff and customers.

While continuing to provide excellent technical support, I administrated credit union servers and systems.

• Played a key role in a successful massive system conversion project that lasted two years.
• Administered Windows, Linux, and Unix servers, while also supporting credit union systems.
• Provided technical support to resolve computer software and hardware related issues.
• Managed and updated credit union website.
• Designed and developed an in-house company web portal which provided secure access via SSO to company programs and applications.

I diligently worked to provide excellent support to the employees and members of ASE Credit Union.

• Deployed and supported numerous workstations across multiple branch locations.
• Provided technical support to staff and members of a credit union through various communication channels.
• Conducted training sessions for employees on various technologies and software.
• Assisted in the installation and support of credit union servers and systems.